Privacy Policy

Individual Terms of Use

At Global Workforce Optimization, we are committed to safeguarding the privacy and security of our customers and users. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our services, including our AWS, AI, and call center training offerings. By accessing or using our services, you agree to the collection and use of your data in accordance with this policy.

1. Information We Collect

We may collect and process the following types of information:

a. Personal Information:

When you register for our services, participate in training, or engage with our support, we may collect personal details such as:

  • Full name
  • Email address
  • Phone number
  • Job title and company name
  • Payment information (if applicable)
b. Usage Data:
We may collect data about how you use our services, including but not limited to:
  • IP address
  • Browser type and version
  • Device type
  • Pages visited and actions performed
  • Session duration and time of access
c. Communication Data:

If you contact us via email, chat, or other communication channels, we may store the correspondence for quality assurance, training, and support purposes.

d. AI and Training Data:
As part of our training services, we may collect and analyze data related to your progress and performance, including:
  • Interaction with AI models and systems
  • Call center simulation data
  • Feedback and survey responses
2. How We Use Your Information
We use the information we collect for the following purposes:
  • To provide and improve our services: We use your data to deliver our AWS, AI, and call center training, ensure system functionality, and improve training programs based on user feedback.
  • Customer support: To respond to inquiries, provide technical support, and assist with training-related questions.
  • Personalization: To tailor training experiences, content, and recommendations based on your needs.
  • Billing and Payments: If applicable, to process payments and manage subscriptions.
  • Legal Compliance: To comply with applicable laws and regulations.

3. Data Sharing and Disclosure

We may share your information in the following situations:
  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business (e.g., cloud hosting, payment processors). These providers are obligated to use your data only for the purposes for which it is shared and are required to protect the data in accordance with this policy.
  • Legal Obligations: We may disclose your information if required by law, such as to comply with legal processes or respond to government requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any changes in ownership or use of your personal data.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, please be aware that no method of data transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention  
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.
6. Your Rights
You have the following rights concerning your personal data:
  • Access: You have the right to request a copy of the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccuracies in your personal data.
  • Deletion: You may request that we delete your personal data, subject to certain legal exceptions.
  • Restriction of Processing: You can ask us to limit the processing of your personal data in certain situations.
  • Data Portability: You have the right to request that we provide your data in a structured, commonly used, and machine-readable format.
  • Opt-Out of Marketing: You may opt-out of receiving marketing communications from us at any time by following the instructions in our communications or contacting us directly.
7. International Transfers
As our services may be hosted on AWS and other cloud platforms, your data may be transferred to and processed in countries outside your home country, including the United States. We ensure that such transfers comply with applicable data protection laws and take necessary steps to ensure the protection of your information.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and services. Cookies are small files placed on your device that help us remember your preferences, provide analytics, and deliver targeted ads. You can manage your cookie preferences through your browser settings.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.
10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: info@globalworkpros.com

By using our services, you acknowledge that you have read and understand this Privacy Policy and agree to the collection, use, and sharing of your information as described herein.